SMG Career Opportunities

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Box Office: Box Office Management
Box Office Manager - SMG/ShoWare Center (Kent, WA)

Job Title:        Box Office Manager 

Department: Finance           

Reports To:    Director of Finance

Supervises:     Assistant Box Office Manager, Part-time Ticket Sellers

FLSA Status: Salary Exempt



SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Box Office Manager at the ShoWare Center in Kent, WA.  This position will oversee ticket sales and all aspects of box office operations.


  • Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual.
  • Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
  • Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
  • Builds and modifies all computer ticket events and issues computer access codes to facility management.
  • Coordinates the house scale for all ticket events.
  • Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
  • Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
  • Prepares and presents the final box office statement for settlement of each event.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
  • Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
  • Assists or sells tickets as needed.
  • Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault.
  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
  • Additional responsibilities as required by Director of Finance and/or General Manager.
  • All other duties as assigned.



  • Bachelor’s degree is preferred or an equivalent combination of education and experience. 
  • Must have experience in Accounting and customer service. 
  • Box Office experience in a similar environment strongly preferred. 
  • Supervisory experience preferred.


ShoWare Center

625 W James St.

Kent, WA 98032

Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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