SMG Career Opportunities

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Administration/General Management: Human Resources/Benefits Administration
Accounts Receivable Coordinator - DCU Center (Worcester, MA)

Summary: SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Accounts Receivable Coordinator for SMG / DCU Center. The Accounts Receivable Coordinator provides assistance in the accounting department by handling the accounts receivable function for the facility.

Essential Duties and Responsibilities

 Include the following.  Other duties may be assigned.

  • Prepare and distribute invoices
  • Cash receipts, prepare checks for deposit, verify bank transactions
  • Process transactions in Solomon accounting system
  • Outstanding A/R follow-up
  • Process various daily reports
  • Maintain contract files
  • Accounts Receivable filing
  • Month end reconciliations
  • Other administrative and office projects


Qualifications

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience        

  •  High School Diploma or equivalent
  • The ideal candidate should have at least one year office / clerical experience
  • Must be able to prioritize schedules, work independently and follow instructions

Skills and Abilities

  •  Strong mathematical skills
  • Must be able to prioritize schedules, work independently and follow instructions
  • Good written and oral communication skills
  • Strong analytical and problem solving skills
  • Good working knowledge with MS Excel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Apply for this position


Administration/General Management: Human Resources/Benefits Administration
Human Resources Generalist - DCU Center (Worcester, MA)

Summary: SMG, the leader in privately managed public assembly facilities, has an immediate opening for a Full-Time Human Resources Generalist at the DCU Center in Worcester, Massachusetts  01608. Perform all aspects of Human Resource Operations, as well as administration and maintenance of all Facility Benefit Programs, consistent with SMG policies by performing the following duties.

Essential Duties and Responsibilities

  • Follows SMG Human Resources policies to assure compliance with legal requirements and government reporting regulations affecting human resources functions. Maintains compliance with state regulations concerning employment
  • Administers various Human Resources plans and procedures for all facility personnel
  • Performs recruitment activities. Writes and places advertisements. Recruits, interviews, tests, and selects employees to fill vacant positions
  • Plans and conducts new employee orientations
  • Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting
  • Coordinates training or trains Managers in interviewing, hiring, terminations, promotions, performance management, performance review, safety, and sexual harassment. Coordinates training or trains employees in SMG Customer Service Training
  • Advises management in appropriate resolution of employee relations issues. Advises the corporate office of EEOC complaints and other employee relations problems
  • Responds to inquiries regarding policies, procedures, and programs
  • Administers performance review and salary administration program
  • Administers benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance
  • Investigates accidents and prepares reports for insurance carrier
  • Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations

Supervisory Responsibilities    

 Directly supervises administrative employees in the Human Resources Department.  HRD carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience      

  • Bachelor's Degree from four-year college or university
  • 2 to 3 years related experience and/or training
  • Or equivalent combination of education and experience
  • Experience administering benefit programs

Skills and Abilities

  •  Solid knowledge of principles and practices of personnel administration
  • Strong analytical and problem solving skills
  • Excellent verbal, written and interpersonal skills essential 
  • Familiarity with COBRA, ERISA, FMLA and related state and federal regulations required

 Computer Skills   

To perform this job successfully, an individual should be proficient In Word and Excel. Experience with ADP or HRIS software payroll systems is desirable.

Other Qualifications 

 Irregular hours and minimal land and/or air travel may be required.

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

When applying, please specify salary requirements and where you heard about the position.

Further information is available on our web site at http://www.dcucenter.com/about-dcu-center/employment/

 SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.

VEVRAA Federal Contractor. 

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Sales & Marketing: Marketing
Marketing Coordinator - DCU Center (Worcester, MA)

Summary: SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Marketing Coordinator for SMG/DCU Center. Supports all marketing programs for the DCU Center including, but not limited to, public relations, advertising and event sponsorship / marketing, group sales, managing new/digital media and website.  

Essential Duties and Responsibilities

 Include the following. Other duties may be assigned.

  • Write and distribute press releases for all events and other facility activities
  • Develop and deliver media pitches for both facility and events
  • Maintain media contacts
  • Coordinate and execute promotions, press conferences, media events and interviews for events and the facility
  • Create newsletters, e-mail blasts and other mobile assets 
  • Update website, digital marquees/displays, video display board, calendars and social networks on a daily basis
  • Create and edit content for various publications
  • Create presentation materials for department heads
  • Development of new ideas, non-traditional events and programs that elevate the DCU Center brand at low cost and high impact
  • Daily monitoring of local and national news related to SMG and the DCU Center
  • Assist with creation and distribution of event related material
  • Provides post event reports, analysis and status reports on marketing programs
  • Assist with researching the marketability of possible events and increased sales
  • Assist with advertising sponsorships
  • Strong written and verbal communication skills
  • Maintains at all times, high standards, positive attitude and professionalism
  • Works within the guidelines set forth in SMG’s Management Credo
  • Assists the Director of Marketing as required
  • All other relevant duties/responsibilities as assigned

Qualifications

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience        

  • Bachelor’s degree or equivalent from four-year college degree in Marketing, Public Relations or Journalism required.
  • Previous experience in Marketing, Public Relations and/or Journalism.
  • Experience in an advertising agency, radio/television, convention center or arena preferred.
  • Equivalent combination of education and experience will be considered.

 Computer Skills  

To perform this job successfully, an individual should have knowledge of database, spreadsheet, graphics and word processing software. Must be Internet savvy. Adobe Creative Suite is preferred. Basic HTML is preferred. Knowledge of digital media and social network platforms is a must (Facebook, Twitter, Snapchat, Instagram, Linked In, Trip Advisor, etc.). 

 Other Qualifications 

 The Marketing Coordinator must be able to work irregular hour as dictated by the event schedule, including nights, weekends and holidays. The position requires working in an office and throughout the DCU Center facility.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact 610-729-1074.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. 

Apply for this position


Facility Operations/Security/Event Management: Conversion Crew
Operations Ice Technician & Supervisor - DCU Center (Worcester, MA)

Summary: SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Full Time Operations Ice Technician & Supervisor for SMG/DCU Center. The Operations Ice Technician & Supervisor responsible for the daily activities required to run, maintain, and service the facility and the events by performing the following duties personally or through subordinate supervisor: prepares and maintains facility ice floor for all hockey practices, hockey games and other ice events as needed and also for outside skating rink in downtown Worcester.  Supervisor must be capable of driving a Zamboni and also assists, supervises and coordinates activities of workers engaged in the Housekeeping & Changeover / Set Up departments.  Position also supervises and schedules all aspects of operations, interfacing with engineering, building and grounds, technical services, including ADA compliance, public safety and security.  

Essential Duties and Responsibilities

 Include the following. Other duties may be assigned.

  • Oversee installation of ice, which includes freezing floor; painting base color, lines and logos; and building up the ice sheet. Prepare ice for all practices, games and other ice events at DCU Center and the city’s outdoor skating rink on the Common. 
  • Duties include: removing debris, checking ice depth, scraping, edging, resurfacing ice and maintenance of spectator netting
  • Operate and maintain the ice re-surface and ice-edger equipment.  Repair and build ice. 
  • Primary contact with ECHL tenant
  • Oversee daily housekeeping/custodial, Set up, changeover, tear down employees and tasks assigned to completion
  • Must be familiar with techniques for repairing and building ice around hockey goals and other areas that lose ice
  • Maintain glass and dasher walls including quick changes to broken hockey shields, maintain ice and lay water as needed, monitor temperature and humidity levels
  • Prepare and cover ice for events that require a regular floor surface
  • Operate and control some equipment via computers
  • Oversee, assist and direct employees who assist with installation and maintenance of ice
  • Respond to visual and audible alarms from building automation and life safety systems
  • Work extended and/or irregular hours including nights, weekends and holidays, as needed

Supervisory Responsibilities    

Employee will carry out supervisory responsibilities in accordance with SMG’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Scheduling of employees and payroll data input.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience        

  • A high school diploma or GED and at least one year ice floor and facilities operations experience a must
  • Maintain the proper operation of ice resurfacing and maintenance equipment, housekeeping equipment and change over equipment
  • Completion of accredited courses from an ice making technology school is considered a strong plus; or an equivalent combination of education and experience
  • Current driver’s license is required

 Skills and Abilities

  •  Use and properly care for ice equipment, including ice resurfacing and ice-edger with multiple manual controls, gears and foot pedals
  • Ability to Properly Operate and Drive a Zamboni
  • Read and interpret documents, procedure manuals, floor plans, assignment sheets, safety rules, operating and maintenance instructions for all areas of the department
  • Possess any licenses, certificates or training required by company, local, state or national authorities for the operation of the equipment found in the facility in all areas of the department
  • Demonstrate knowledge in the practice and procedures related to all areas of custodial, event set up, tear down & change overs
  • Demonstrate knowledge in the practice and procedures related to ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and treatment of water and hydraulic equipment
  • Possess a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for all the types of events anticipated at the facility
  • Work independently, exercising judgment and initiative
  • Organize and prioritize to meet deadlines
  • Work effectively under pressure and/or stringent schedule and produce accurate results
  • Follow oral and written instructions and communicate effectively with others in both oral and written form
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, tenants and others encountered in the course of employment
  • Remain flexible and adjust to situations as they occur
  • Knowledge of computers & programs

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact 610-729-1074.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. 

Apply for this position


Facility Operations/Security/Event Management: Facility/Venue Management
Operations Supervisor - DCU Center (Worcester, MA)

Summary

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Operations Supervisor for SMG/DCU Center. The Operations Supervisor is responsible for the daily activities required to run, maintain, and service the facility and the events by performing the following duties personally or through subordinate supervisor: prepares and maintains facility ice floor for all events, hockey games and other ice events as needed and also for outside skating rink in downtown Worcester.  Supervisor must be capable to supervise and coordinate activities of workers engaged in the Housekeeping & Changeover / Set Up departments.  Position also supervises and schedules all aspects of operations, interfacing with engineering, building and grounds, technical services, including ADA compliance, public safety and security.

Essential Duties and Responsibilities

 Include the following. Other duties may be assigned.

  • Oversee daily housekeeping/custodial, Set up, changeover, tear down employees and tasks assigned to completion
  • Oversee installation of ice, which includes freezing floor; painting base color, lines and logos; and building up the ice sheet. Prepare ice for all practices, games and other ice events at DCU Center and the city’s outdoor skating rink on the Common. 
    • Duties include: removing debris, checking ice depth, scraping, edging, resurfacing ice and maintenance of spectator netting.  Demonstrated experience in Zamboni operation a significant plus but not required.  Willingness to train on Zamboni is required
  • Maintain glass and dasher walls including quick changes to broken hockey shields, maintain ice and lay water as needed, monitor temperature and humidity levels
  • Prepare and cover ice for events that require a regular floor surface
  • Operate and control some equipment via computers
  • Oversee, assist and direct employees who assist with installation and maintenance of ice
  • Respond to visual and audible alarms from building automation and life safety systems
  • Work extended and/or irregular hours including nights, weekends and holidays, as needed

Supervisory Responsibilities    

Employee will carry out supervisory responsibilities in accordance with SMG’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Scheduling of employees and payroll data input.

Qualifications

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience        

  •  A high school diploma or GED and at least one year of facilities operations experience.
  • Maintain the proper operations of housekeeping equipment and change over equipment.
  • Completion of facilities management courses or sports management courses is considered a strong plus; or an equivalent combination of education and experience.  Current driver’s license is required.

 Skills and Abilities

  •  Read and interpret documents, procedure manuals, floor plans, assignment sheets, safety rules, operating and maintenance instructions for all areas of the department
  • Possess any licenses, certificates or training required by company, local, state or national authorities for the operation of the equipment found in the facility in all areas of the department
  • Demonstrate knowledge in the practice and procedures related to all areas of custodial, event set up, tear down & change overs
  • Demonstrate knowledge or willing to learn in the practice and procedures related to ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and treatment of water and hydraulic equipment
  • Possess a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for all the types of events anticipated at the facility
  • Work independently, exercising judgment and initiative.
  • Organize and prioritize to meet deadlines
  • Work effectively under pressure and/or stringent schedule and produce accurate results
  • Follow oral and written instructions and communicate effectively with others in both oral and written form
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, tenants and others encountered in the course of employment
  • Remain flexible and adjust to situations as they occur
  • Knowledge of computers & programs

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

This position requires good vision, hearing and dexterity. Long periods of standing, walking, lifting, stooping, kneeling, crawling and crouching on concrete, ice surfaces, staircases, etc., including slippery and uneven surfaces. Lifting and moving up to 50 lbs. + over a period of time. This position requires work in both indoor and outdoor settings and may be subject to adverse conditions.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact 610-729-1074.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. 

Apply for this position


Apply for Future Notification Only: Future Notification
Future Notification - SMG (Various Cities, XX)

By creating a profile here, you are not considered an applicant for any particular job with SMG. Rather, you can be notified of positions with SMG as they become posted that match the notification buttons you checked on this application form. If you wish to update your information, go to “My Account-TeamWork Online” at the top of this page, put in your email address and the password you used to create your profile.

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